FAQ
OUR PRODUCTS
La Grolla offers a variety of wall art options, each with its unique features. Our canvas prints are printed on high-quality canvas and can be gallery-wrapped or framed wall art. Framed prints are produced on archival quality paper, mounted, and placed behind plexiglass in a choice of frames, with an option to add a mat board. Poster prints are giclee printed on smooth art paper, available framed, offering an affordable yet high-quality option for wall décor wall art.
A framed canvas, also known as a gallery frame or floating frame, features stretched canvas sitting inside the frame with a gap, creating a shadow effect. It adds a sophisticated touch to our canvas prints and is available in various finishes.
Our framed prints are presented with various framing styles, including 10cm mounting, 5cm paper border or framed to the edge. Each of these is finished with high-quality glass or perspex, (subject to sizing) and a curation of frames individually selected for the artwork.
La Grolla understands the challenge of selecting the perfect artwork. We have designed our website to visually present all options and framing styles, to provide you the greatest range and customisability. With helpful filters you can easily narrow down options based on framing style, orientation, colour, and category to find the perfect artwork for you in an expedient manner. As we have visually presented all framing styles.
In filtering we recommend the following procedure:
- First filter by your desired framing style.
- Then filter by desired orientation.
- Then select categories, sub-categories, or colours.
If you would like further assistance, please contact our friendly customer support team who will gladly provide you with more options, including the ability to make an in-person or virtual showroom appointment.
Handle and hang your artworks according to the provided instructions and safety guidelines attached on the back of each artwork. For framed pictures behind glass, you can use a standard window cleaner. For plexiglass, clean your artwork with a soft, dry cloth and where possible, avoid direct sunlight.
Glass is a breakable material, as such handle with care.
For all La Grolla artworks avoid humid environments.
If still unsure, please contact customercare@lagrolla.com.au or call 03 9415 8999.
ORDERING
At La Grolla we provide 3 seamless services that enable you to get your artwork when you need it.
- In stock
We stock a selection of on-trend artworks from our latest collections ready for immediate dispatch or pick-up on request from your local showroom. You can choose from framed wall art, custom framed canvas and fine art prints, ensuring you find the perfect piece for your space. - Art Express
Art Express service guarantees a 6 business days turnaround for orders (placed before 11:30am), ensuring swift delivery to keep your projects on schedule. This service is ideal for clients needing wall art for staging and display home wall art that require a faster turnaround. - Embellished and specialised artworks
For our specialised art pieces, we require up to 12 business days for production. This allows us to craft each piece to meet your specific requirements, including framing options, profile varieties, textures, finishes, and styles.
Learn more about our Art by Deign service, which guides you through each step to realise your artistic vision.
Production times vary by product, we endeavour to have artwork ready to be dispatched within 10 days. Shipping times are additional to production.
Art Express is La Grolla’s service designed for rapid customisation and delivery of high-quality art, tailored to meet the fast-paced needs of designers.
The Art Express service guarantees a 6 business days turnaround for orders, ensuring swift delivery to keep your projects on schedule.
The Custom Framing Kit is a catalogue of our offered sizing, framing styles, choice of frame profiles and all our customisation options.
If your design requirements differ from our provided product options, you can utilise the Custom Framing Kit to assist you in making customisation enquiries. This is particularly beneficial for interior designers, art framers, and wall art suppliers looking for bespoke solutions.
For more detailed information or further questions, contact us or make a virtual appointment.
Once an order is finalised, changes cannot be made due to the custom nature of our products. However, we encourage reaching out with any concerns and we will try our best to accommodate you.
Whilst La Grolla artwork is made to order, ensuring availability and customisation for your specific need, we also have showrooms located across Australia with all our latest collections as well as prints from our extensive archives, think of these as our ‘best of’ hits.
Our team of designers constantly are reflecting and providing their insights into the latest trends and the timeless pieces, so we have an extensive range of items in stock and available to order.
SHIPPING
Shipping rates vary based on product size and destination, calculated at checkout.
Visit our shipping page for detailed information.
DISCLAIMER: We endeavour to give you the best possible shipping price, to do this, we consolidate your order into one shipment to reduce shipping price and lower environmental impact. For orders that exceed the maximum shipping cost orders will need to be submitted as enquiries.
For any enquiries concerning international shipping please contact customercare@lagrolla.com.au or via the ‘Contact Us’ page.
RETURNS + EXCHANGES
For damaged or faulty items, contact our friendly customer care team.
ACCOUNT INFORMATION
A trade account ensures that you have full access to our website’s features, including the ability to track orders, create project lists, and access our full archive of licenced designs. Signing up can also include wholesale discounts and special offers for eligible trade registrants and our ongoing partners.
Easily reset your password through our website using your registered email address.
La Grolla reserves the right of ownership to the product until the account has been settled.
ABOUT LA GROLLA
La Grolla has multiple show rooms across Australia, with our head office/showroom located in Melbourne. For more information on your local showrooms show rooms please visit the contact us page.
Our products are proudly designed and produced in-house at our Melbourne showroom and factory. This allows us to maintain the standard of excellence that our customers have come to expect from La Grolla and continues to allow us to supporting Australian manufacturing, artisan craftsmanship and local artists during our artists spotlights.
La Grolla is passionate about art and interior design, offering a wide range of artwork, including wholesale wall art and fine art prints in Australia, to help you create a space you love. For a more detailed history of La Grolla, please visit the ‘About Us’ page.